Shipping & Handling


Shipping Information

I strive to keep shipping costs as low as possible. The best way for me to do so is by offering flat rate shipping as determined by the size of the package being shipped. 

As of 4/10/2018, these rates are determined as follows:

USPS first class: $6.75 for small packages
USPS priority mail: $9.75 for medium packages; and
starting at $12.75 for large packages and multi-item orders

All orders typically depart from Oilville, Virginia (23129), and take 1–3 days to arrive via USPS First Class or Priority mail.

If you you'd like to arrange a faster shipping option, please contact me before checking out.

At this time I do not ship internationally.


Shipping Gifts

All items placed under one order will be delivered to the same address. If you want to send items to separate addresses, please place separate orders. This will ensure separate processing and provide separate tracking information for you to follow.

When shipping a gift, please add a note during checkout so I can include your message and information to the recipient. (I love making notes!)


Packaging & Unpacking

I make a concerted effort to ensure every order is packaged as carefully as possible.

Arrangements

I take great care to loosely wrap each arrangement in tissue paper and packing paper. Upon arrival, locate the bundle, pull it out from the box, and unwrap from the top. At this point, your arrangement will be ready for you to enjoy!

Stems & Bouquets

I swaddle stems in tissue paper for protection and then wrap them heavyweight wrapping paper. This bundle is then also wrapped and protected within the shipping box. The bundle itself is presentable as a gift, or you can remove the bundle and arrange them as you please!

Blooms may need gentle fluffing or smoothing out after shipment. Paper flowers aren’t as fragile as you may think—so as long as you’re careful, you won’t damage the flowers.


Store Policies


Order Processing

In-stock products ship next business day or up to 2 business days later. Made-to-order items typically ship within 7–10 days. Custom orders will be shipped according to the pre-determined schedule.


Order Confirmation and Tracking

You will receive an order confirmation email once your order has been submitted and as soon as your order has shipped, you will receive an email with the tracking information.


Shipping Address Policy

Please note I am unable to make changes to your order or shipping address once an order has been received. Please verify your shipping address is correct at checkout before submitting your order. I am not responsible for orders shipped to incorrectly submitted addresses.


Refunds & Exchanges

Orders are non-refundable unless your items arrive damaged. If your item arrives damaged, please contact me immediately to arrange a refund or replacement. Please provide your name, order number, a description of the issue, and attach a photo of the defect/damage. I will coordinate shipping back to me at no additional cost to you. To do so, I ask that you save all packaging materials for a quick, safe return. I’m happy to send you a replacement product as soon as one is available, or I will refund your order in its entirety. All requests for replacement must be made within seven days from delivery date.


Cancellations, Revisions, or Special Requests

Given the custom-made nature of my products, no order cancellations are accepted, and all sales are final. If you need to make a change to your order after it has been placed, or if you have made an error at checkout, please contact me immediately using this form or by responding to the email confirmation sent to you. I cannot guarantee changes to orders. If you wish to make special requests, please contact me before placing your order, and I will provide separate instructions as needed. 


Workshop Policies


Materials 

Any instructional workbooks and templates provided during workshops are copyright Paper Rose Co. and cannot be copied, redistributed, or resold. I kindly ask that you do not post these materials online in any way—this includes any social media posts that would allow the copying or redistribution of this material to non-participants. 


Cancellations & Refunds

Due to the limited space in my workshops, and the high cost of materials and supplies, classes are neither refundable nor transferable to other products or future workshop dates. If you need to leave early or arrive late, please let me know before the start of class. If you have purchased a course and cannot attend, you may have someone participate in your place, but I need to be notified of this substitution before the class start date so that I can update my roster.

Exception: In any unforeseen situation where I would need to cancel a workshop, a full refund will be issued to all registrants via the form of payment originally used. 


Reserving Seats 

Workshops must be purchased to secure a spot in my classes. I cannot reserve seats (or additional seats) without payment in full.